We're Here to Help
Reach our support team via WhatsApp, phone, or email. We respond within minutes — not hours.
Office Address
INIC Communications Pvt. Ltd. · Nehru Nagar, Bhilai, Chhattisgarh — 490020
Walk-ins welcome Mon–Sat · 10 AM to 6 PM
Submit a Support Request
Fill in your details below — your request will be registered and we will contact you within 24 hours.
Ticket Raised!
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Frequently Asked Questions
How do I check my data usage?
Log in to your account at user.inic.in to view your real-time data usage, plan details, and consumption history.
How do I pay my bill?
Bill payments can be made by logging in to your account at user.inic.in. You can pay online using UPI, net banking, or debit/credit card.
How do I get traffic reports for my connection?
Detailed traffic reports are available in your account dashboard at user.inic.in. Log in and navigate to the Reports section to view usage graphs and session history.
My internet is not working — what should I do first?
First, restart your ONU/router by switching it off for 30 seconds and back on. If the problem persists, WhatsApp us or call 0788 400 6666.
How do I renew or upgrade my plan?
WhatsApp us your account details and preferred plan. We process renewals and upgrades within the same business day.
What are your support hours?
WhatsApp support is monitored 7 days a week. Phone lines are open Mon–Sat, 9 AM to 8 PM. Our NOC monitors the network 24×7.
How long does a new connection take?
For areas with existing Instalinks fiber, installation is typically completed within 1–3 working days after confirmation.